Question 1

What extras can I add to my booking?

Accepted Answer

Let the reservations department know that you have something to celebrate, and they will gladly inform you about the different options available. You can reach them via reservationsdenhaag@inntelhotels.nl of via +31 (0) 702170710.

Question 2

Does the hotel have family rooms?

Accepted Answer

The hotel does not have family rooms. However, there are rooms with an interconnecting door so family members can be nearby. These can only be booked through the reservations department (reservationsdenhaag@inntelhotels.nl or +31 (0) 702170710).

Question 3

Does the hotel have accessible rooms?

Accepted Answer

Yes, the hotel has 12 accessible rooms.

Question 4

What facilities are offered in the wellness center?

Accepted Answer

The wellness center only provides towels.

Question 5

Does the hotel have a fitness room?

Accepted Answer

The hotel has a Life Fitness Gym with various equipment. The gym is open 24/7.

Question 6

What kind of breakfast is served?

Accepted Answer

Inntel Hotels Den Haag Marina Beach serves an extensive international breakfast buffet with bubbles, including orange juice, warm rolls, and various types of toppings.

Question 7

What is the minimum age to stay?

Accepted Answer

When making a reservation, all guests must be at least 18 years old. Minor guests must always stay with a parent or guardian.

Question 8

Are pets allowed?

Accepted Answer

Pets are not allowed in the hotels.

Question 9

Can I bring my own food and drinks to the hotel room?

Accepted Answer

You are allowed to bring your own food and drinks to the hotel room. There are also vending machines in the hallway with a variety of snacks and drinks.

Question 10

I have reserved a room with a non-refundable rate – can I still change or cancel my reservation?

Accepted Answer

By choosing a non-refundable rate, you agreed to the condition that this reservation cannot be changed or cancelled. Unfortunately, we cannot make exceptions to this policy.

Question 11

What are the check-in and check-out times during my stay?

Accepted Answer

You can check in from 3:00 PM, and check-out is until 11:00 AM.

Question 12

Is it possible to check in earlier?

Accepted Answer

You can request an earlier check-in time based on availability through our reservations department. This request cannot be guaranteed. If the room is not ready yet, you can leave your luggage at the reception free of charge.

Question 13

Can I check in late in the evening?

Accepted Answer

You can check in later. However, we ask that you inform the hotel of your expected arrival time.

Question 14

Is it possible to check out later?

Accepted Answer

You can ask at the reception on the day of departure if it is possible to check out later. They will inform you if this is possible, depending on availability. Additional charges may apply.

Question 15

What is the cost of a late check-out?

Accepted Answer

Until 12:00, it costs € 20,-Until 13:00, it costs € 40,-Until 14:00, it costs € 60,-Until 15:00, it costs € 80,-Until 16:00, it costs € 100,-Until 17:00, it costs € 120,-Until 18:00, it costs € 140,-

Question 16

Can I leave my luggage at the hotel?

Accepted Answer

You can leave your luggage at the reception, both before check-in and after check-out.

Question 17

I don't have a credit card. How can I make a reservation?

Accepted Answer

You can contact our reservations department. They can make a reservation for you by phone or email. After the reservation, you will receive a payment link. You can reach our reservations department at reservationsdenhaag@inntelhotels.nl or +31 (0) 702170710.

Question 18

I have received a payment link. How does it work?

Accepted Answer

With a payment link, you can pay securely online. You will receive the link by email. When you click on it, you will be redirected to your bank's website. There, you can log in and approve the payment. Once we have received the payment, your reservation will be confirmed.

Question 19

Are taxes included in the room price?

Accepted Answer

Please check the reservation details of your bookings. For bookings made via the Inntel Hotels website, the tourist tax is not included.

Question 20

What is the tourist tax?

Accepted Answer

In The Hague, the tourist tax is € 6.20 per person per night.

Question 21

Is it necessary to pay a deposit or prepayment?

Accepted Answer

It’s best to check your reservation details for this or contact the reservations department for more information. You can reach them at reservationsdenhaag@inntelhotels.nl or +31 (0) 702170710.

Question 22

Can I receive an invoice?

Accepted Answer

Yes, please make your request at the reception when checking out, and they will prepare an invoice for you.

Question 23

What is the address of the hotel?

Accepted Answer

Strandweg 1, 2586 JK The Hague

Question 24

Is the hotel close to the city center?

Accepted Answer

By car or public transport, you can reach the center of The Hague within 30 minutes.

Question 25

Does the hotel offer a transfer service?

Accepted Answer

No, the hotel does not offer a transfer service.

Question 26

What services does the hotel offer?

Accepted Answer

The hotel offers Wi-Fi, room service, wake-up service, and laundry service.

Question 27

Can the hotel arrange a babysitter?

Accepted Answer

No, the hotel cannot arrange a babysitter.

Question 28

Does the hotel have a business center or a print/copy service?

Accepted Answer

Guests can email the document they wish to print. It will be printed for you and can be collected at the front office.

Question 29

What room types does the hotel offer?

Accepted Answer

Check the Rooms & Suites page for a complete overview.

Question 30

What can the hotel offer in the room for birthdays and other special occasions?

Accepted Answer

Let the reservations department know that you are celebrating something, and they will be happy to inform you about the various options. You can reach them at reservationsdenhaag@inntelhotels.nl or +31 (0) 702170710.

Question 31

Which rooms have a bubble bath?

Accepted Answer

The rooms in the hotel equipped with a bubble bath are: the Spa Room, the Wellness Room, and the Wellness Suite. The Wellness Rooms also feature a private sauna.

Question 32

Are there rooms with a separate sleeping area?

Accepted Answer

There are no rooms with a separate sleeping area. However, the suites have a sofa in the room, and some include a small seating area.

Question 33

Can children sleep in the room for free?

Accepted Answer

There may be charges depending on the age of the child.

Question 34

Do the hotel rooms have king-size beds?

Accepted Answer

There are different bed size options depending on the room type, so everyone can book a bed according to their preference. Check the Rooms & Suites page on our website for more information.

Question 35

Do the rooms have a refrigerator?

Accepted Answer

All rooms are equipped with a small refrigerator that you can use as you wish. The refrigerator is not stocked, so you have enough space to keep your own food and drinks cool. Feeling like a refreshing drink or a snack? The hotel has a vending machine with various cold drinks and snacks.

Question 36

Do the rooms have coffee and tea facilities?

Accepted Answer

Our rooms are equipped with coffee and tea facilities.

Question 37

Do the hotel rooms have a separate shower in addition to a bath?

Accepted Answer

Yes, the Spa and Wellness rooms feature a bubble bath by the window and a separate bathroom with a shower. Our other room types do not have a bathtub in the bathroom.

Question 38

Do the hotel rooms have an iron and ironing board?

Accepted Answer

Several room types are equipped with an iron and ironing board. If your room does not have one, you can contact the reception. The team will bring it to your room as soon as possible.

Question 39

Are the rooms equipped with air conditioning?

Accepted Answer

All rooms in our hotel are equipped with air conditioning.

Question 40

Can streaming be done on the TVs?

Accepted Answer

Each room is equipped with a Google Chromecast, allowing you to easily stream your favorite movies, series, and music from your own device.

Question 41

Is the safe in the rooms large enough for a laptop?

Accepted Answer

The safe is large enough for an average laptop. Most standard laptops have a screen size between 13 and 15 inches (approximately 33 to 38 cm diagonal).

Question 42

I would like to stay with you for a longer period. Can I request a long-stay room?

Accepted Answer

If you're interested in a long-stay room, please contact our reservations department. They will be happy to inform you about the various options and associated costs. You can reach them via reservationsdenhaag@inntelhotels.nl or by calling +31 (0) 702170710.

Question 43

What kind of dishes does the restaurant serve?

Accepted Answer

The attached bar & brasserie Willem I offers a wide variety of dishes. On the menu, you will find various salads, meat, and fish dishes.

Question 44

I have booked an overnight stay including dinner, what do I get?

Accepted Answer

You will receive a three-course surprise menu from the chef. Any allergens and/or dietary preferences can be communicated to us (preferably in advance) via fbdenhaag@inntelhotels.nl.

Question 45

Are taxis available at the hotel?

Accepted Answer

Yes, you can reserve a taxi through the reception.

Question 46

Does the hotel provide baby cots?

Accepted Answer

Yes, we can provide a baby cot in your room free of charge, subject to availability. Please submit a request to the reservations department prior to your stay. You can reach them via reservationsdenhaag@inntelhotels.nl or at +31 (0) 702170710.

Question 47

Are the rooms suitable for people with allergies?

Accepted Answer

It depends on the type of allergy you have. The hotel can provide hypoallergenic duvets and pillows. Please contact our reservations department prior to your stay via reservationsdenhaag@inntelhotels.nl or by phone at +31(0)702170710 to make your request.

Question 48

I forgot something. What should I do?

Accepted Answer

All lost and found items at Inntel Hotels Den Haag Marina Beach are listed on the website iLost.co. If your lost item is not listed, feel free to contact the reception at +31(0)702170710.

Question 49

What wellness facilities are available at the hotel?

Accepted Answer

Our Spa Flow is equipped with an infinity pool, steam room, sauna, and a separate area for massages and beauty treatments. During the summer months, the outdoor pool is also open for guests.

Question 50

Does the hotel offer massages?

Accepted Answer

Yes, information about the treatments and prices can be found on our wellness page.

Question 51

I booked an overnight stay through another website and would like to change/cancel my reservation. How can I do this?

Accepted Answer

Reservations made through external booking websites can only be changed or cancelled through the same website.

Question 52

How long does it take for the deposit to be returned to my credit card?

Accepted Answer

It may take up to 5 working days for the deposit to appear back on your credit card, depending on your bank.

Question 53

Are there charging stations for electric cars at the hotel?

Accepted Answer

Yes, there are charging stations on Strandweg. Unfortunately, not directly at the hotel.

Question 54

Does the hotel have smoking rooms?

Accepted Answer

Smoking is not allowed anywhere in the hotel.

Question 55

Is a laundry service available?

Accepted Answer

Yes, the hotel offers a laundry service. Please ask the reception team about the options and costs during your stay.

Question 56

Are assistance dogs allowed?

Accepted Answer

Assistance dogs are allowed. We do ask for proof of their status as an assistance dog.

Question 57

Am I allowed to smoke in the hotel?

Accepted Answer

No, smoking is not allowed in the hotel. All hotel rooms are equipped with smoke detectors. Anyone who smokes will be fined € 150. Smoking is allowed outside the hotel in designated areas.

Question 58

Which rooms have a double bed?

Accepted Answer

Our Sea View Double Room, City View Double XL, Sea View Double XL, Spa Room, Wellness Room, Wellness Sea View Room, and Wellness Suite have a double bed. The other rooms have two separate beds.

Question 59

Where can I park my bike?

Accepted Answer

All hotel guests can use the bike parking at Q-Park Strandweg. Your room key gives automatic access to the second door of the parking area. During the day, the first door is open. At night, you can only enter with an entry card or QR code (available at our reception).Please note: Use of the parking is at your own risk.

Question 60

How can I make a reservation?

Accepted Answer

You can reserve through our website, by email at reservationsdenhaag@inntelhotels.nl, or by phone at +31 (0) 702170710.

Question 61

Can I rent a bike at the hotel?

Accepted Answer

Yes, it is possible to rent bikes. You can visit our reception for more information.Bikes are subject to availability and cannot be reserved in advance.

Question 62

Can I buy public transport tickets at the reception?

Accepted Answer

For train tickets, we refer you to NS. If you want to buy your public transport tickets in advance, you can do so via https://www.u-ov.info/abonnementen-kaartjes/losse-kaartjes.

Question 63

Can I order room service?

Accepted Answer

Yes, it is possible to order room service. You can find the room service menu via the QR code on the information card in your room. The room service fee is € 12.50 plus the cost of your order.

Question 64

Is it possible to have breakfast in the room?

Accepted Answer

Yes, room service breakfast is available daily and must be ordered the day before by 11:00 PM. A room service fee of € 12.50 will be charged.

Contact & location

Special places in The Hague

How to Reach Us

Accessibility during LIVE on the BEACH

Coming by car?

Coming by public transport?

Events in The Hague

The Innsider

Frequently Asked Questions