To enable us to give you our full attention and personal service, we require your personal data. We attach great importance to transparency and honesty. Consequently, we would like to explain to you which data we store and how we use this data.
PERSONAL DATA
Every time there is any contact or any interaction with guests, and when conducting any aspect of our business, we can collect personal information. This personal information may include the following: your contact details, information in relation to your reservation, stay or visit to a hotel; participation in a loyalty programme; information relating to the purchase and receipt of products or services; personal characteristics, nationality, passport number plus location and date of issue; payment information such as your payment card number and other card details, and also authentication information and other billing and account details associated with (mobile) billing; guest preferences; marketing and communication preferences; groups you were affiliated to during hotel stays; and other kinds of information you have opted to provide to us or which we have obtained about you.
We abide by General Data Protection Regulation requirements (AVG) when processing information. This means, amongst other things, as follows:
– we clearly state our purposes for processing personal data. We do this via this privacy and cookie statement;
– we try to restrict our collection of personal data to the personal data only that is necessary for legitimate purposes;
– we will ask you first for your express permission to process your personal data whenever your permission is required;
– we adopt appropriate safeguards in order to protect your personal data and require the same of parties who process personal data on our behalf;
– we respect your right to provide you with your personal data for inspection, or to correct or delete it, at your request.
Special and/or sensitive personal data
We do not knowingly collect personal information from persons under the age of 18. As a parent or legal guardian, you cannot allow your children to submit personal information without your permission.
Purpose of processing
We process personal data for the following purposes:
- To give you the possibility to make a reservation request, or inquiry, 24 hours a day
- Handling your payments
- Sending our newsletter
- To be able to call you if this is necessary in order to be able to perform our services
- To inform you about changes to our services and products
- To give you the option to create an account
- Analysis of statistics and optimising the website
- Camera images to monitor against break-in and theft
- To give you the possibility to apply for the positions of Inntel Hotels
- Compliance with legislation and regulations
COOKIES
We use cookies. Please refer to our cookie statement for more information.
SOCIAL MEDIA
The social media buttons on this website are included to be able to share pages via social media sites such as Twitter, LinkedIn, Facebook and Google+. If you click on these buttons your personal data is processed by the relevant social media site. Read the privacy notices of Twitter, LinkedIn, Facebook and Google+ to see how these sites deal with your personal data.
STORAGE
We will not store your personal data for longer than is strictly necessary in order to achieve the purposes for which your data is collected, unless a longer statutory retention period is required.
SECURITY
We share your personal data with third parties if this is necessary for performance of the agreement and in order to comply with any legal obligation. We conclude a data processing agreement with companies who process your data for us in order to ensure the same level of security and confidentiality of your data. Inntel Hotels remains responsible for these processing operations.
We take your data security very seriously and take appropriate measures to combat any misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you think that your data still does not have the proper protection or there are indications of misuse, please contact us via privacy@inntelhotels.nl
YOUR RIGHTS
You have the right to inspect, correct or erase your personal data. You also have the right to retract your permission for the data processing or to oppose the processing of your personal data by Inntel Hotels and you have the right to data portability. This means that you can submit a request to us to send you the personal data we hold about you in a computer file or to another organisation specified by you. You can send a request for inspection, correction, deletion, or data transmission of your personal data or a request for retracting your permission or an objection to the processing of your personal data to privacy@inntelhotels.nl. To ensure that the request for inspection has been made by you, please send a copy of your proof of ID with the request. Please provide a photocopy of your passport photo, MRZ (machine readable zone, the strip containing numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will reply as soon as possible to your request and within four weeks. Inntel Hotels would also like to inform you that you have the option to lodge a complaint to the national regulator, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
CHANGES TO THE PRIVACY NOTICE
We can amend this privacy notice at any time. Changes are published on the website. We recommend that you consult this notice regularly so that you are informed of any changes.
CONTACT
If you have any questions about this privacy notice or you have a request for the inspection, improvement, addition to, deletion or blocking of your personal data, you can send an e-mail at any time to:
privacy@inntelhotels.nl
Or by post to:
Inntel Hotels
FAO Privacy
Capellalaan 131
2132 JM Hoofddorp
Last update: 18 October 2018
