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Frequently Asked Questions

Arrival & Departure
  • Can I check in late in the evening?

    You can check in later. However, we ask that you inform the hotel of your expected arrival time.

  • Can I leave my luggage at the hotel?

    You can leave your luggage at the reception, both before check-in and after check-out.

  • Is it possible to check in earlier?

    You can request an earlier check-in time based on availability through our reservations department. This request cannot be guaranteed. If the room is not ready yet, you can leave your luggage at the reception free of charge.

  • Is it possible to check out later?

    You can ask at the reception on the day of departure if it is possible to check out later. They will inform you if this is possible, depending on availability. Additional charges may apply.

  • What are the check-in and check-out times during my stay?

    You can check in from 3:00 PM, and check-out is until 11:00 AM.

  • What is the cost of a late check-out?

    Until 12:00, it costs € 20,-
    Until 13:00, it costs € 40,-
    Until 14:00, it costs € 60,-
    Until 15:00, it costs € 80,-
    Until 16:00, it costs € 100,-
    Until 17:00, it costs € 120,-
    Until 18:00, it costs € 140,-

General Questions
  • Am I allowed to bring my bike to the room?

    It is not allowed to bring your bike to your room.

  • Can I purchase an Inntel Hotels gift card?

    Yes, it is possible to purchase an Inntel Hotels gift card at the reception of our hotels. You can load any amount of your choice.

  • What is the minimum age to stay?

    When making a reservation, all guests must be at least 18 years old. Minor guests must always stay with a parent or guardian.

  • Can I bring my own food and drinks to the hotel room?

    You are allowed to bring your own food and drinks to the hotel room. There are also vending machines in the hallway with a variety of snacks and drinks.

  • What is the minimum age to stay?

    When making a reservation, all guests must be at least 18 years old. Minor guests must always stay with a parent or guardian.

  • Am I allowed to smoke in the hotel?

    No, smoking is not allowed in the hotel. All hotel rooms are equipped with smoke detectors. Anyone who smokes will be fined € 150. Smoking is allowed outside the hotel in designated areas.

  • Are assistance dogs allowed?

    Assistance dogs are allowed. We do ask for proof of their status as an assistance dog.

  • Are pets allowed?

    Pets are not allowed in the hotels.

Payment
  • What is the tourist tax?

    In Amsterdam, the tourist tax is 12.5% of the net room rate per night.

  • In what ways can I pay?

    For a reservation through our website, you will need a credit card. For payments via IDEAL, please contact our reservations department at reservationsamsterdam@inntelhotels.nl.

    Are you booking with a Prepay & Save rate? Then you can also pay with Ideal and Union Pay.

  • Can I receive an invoice?

    Yes, please make your request at the reception when checking out, and they will prepare an invoice for you.

  • I have received a payment link. How does it work?

    With a payment link, you can pay securely online. You will receive the link by email. When you click on it, you will be redirected to your bank's website. There, you can log in and approve the payment. Once we have received the payment, your reservation will be confirmed.

  • Are taxes included in the room price?

    Please check the reservation details of your bookings. For bookings made via the Inntel Hotels website, the tourist tax is not included.

  • How long does it take for the deposit to be returned to my credit card?

    It may take up to 5 working days for the deposit to appear back on your credit card, depending on your bank.

  • I don't have a credit card. How can I make a reservation?

    You can contact our reservations department. They can make a reservation for you by phone or email. After the reservation, you will receive a payment link. You can reach our reservations department at reservationsamsterdam@inntelhotels.nl or +31(0)205301818.

  • Is it necessary to pay a deposit or prepayment?

    It’s best to check your reservation details for this or contact the reservations department for more information. You can reach them at reservationsamsterdam@inntelhotels.nl or +31(0)205301818.

Services & Facilities
  • What services does the hotel offer?

    The hotel offers Wi-Fi, room service, wake-up service, and laundry service.

  • What can the hotel offer in the room for birthdays and other special occasions?

    Let the reservations department know that you are celebrating something, and they will be happy to inform you about the various options. You can reach them at reservationsamsterdam@inntelhotels.nl or +31(0)205301818.

  • What extras can I add to my booking?

    Let the reservations department know that you have something to celebrate, and they will gladly inform you about the different options available. You can reach them via reservationsamsterdam@inntelhotels.nl or via +31(0)205301818.

  • Can the hotel arrange a babysitter?

    No, the hotel cannot arrange a babysitter.

  • Does the hotel have a business center or a print/copy service?

    Guests can email the document they wish to print. It will be printed for you and can be collected at the front office.

  • Does the hotel have an elevator?

    Yes, every floor can be reached by elevator.

  • I forgot something. What should I do?

    All found items at Inntel Hotels Amsterdam Centre are posted on the website iLost.co. Is your lost item not listed? Please feel free to contact the reception desk at +31(0)205301818.

  • Is a laundry service available?

    Yes, the hotel offers a laundry service. Please ask the reception team about the options and costs during your stay.

Hotel Faciliteiten
  • Hotel Faciliteiten
House Rules
  • House Rules
Rooms
  • I would like to stay with you for an extended period of time. Can I request a longstay room?

    If you are interested in a longstay room, please contact the reservations department. They will be happy to inform you about the various possibilities and costs. You can reach them at reservationsamsterdam@inntelhotels.nl of +31(0)205301818.

  • Does the hotel have smoking rooms?

    Smoking is not allowed anywhere in the hotel.

  • Are the rooms suitable for people with allergies?

    It depends on what kind of allergy you have. The hotel can accommodate anti-allergy comforters and pillows. Please make a request to the reservations department before your stay at reservationsamsterdam@inntelhotels.nl or +31(0)205301818.

  • What room types does the hotel offer?

    Check the Rooms & Suites page for a complete overview.

  • Which rooms have a double bed?

    Our City Double Room, Spa Room, Wellness Room, Suite and Monumental Suite have a double bed. The other rooms have two twin beds.

  • Which rooms have bubble bath?

    The hotel rooms with a bubble bath are: the Spa Room, Wellness Room, Suite and Monumental Suite. The Wellness Rooms and suites additionally have a private sauna.

  • Can children sleep in the room for free?

    There may be charges depending on the age of the child.

  • Can streaming be done on the TVs?

    Each room is equipped with a Google Chromecast, allowing you to easily stream your favorite movies, series, and music from your own device.

  • Do the rooms have a refrigerator?

    All rooms are equipped with a small refrigerator that you can use as you wish. The refrigerator is not stocked, so you have enough space to keep your own food and drinks cool. Feeling like a refreshing drink or a snack? The hotel has a vending machine with various cold drinks and snacks.

  • Do the rooms have coffee and tea facilities?

    Our rooms are equipped with coffee and tea facilities.

  • Is the safe in the rooms large enough for a laptop?

    The safe is large enough for an average laptop. Most standard laptops have a screen size between 13 and 15 inches (approximately 33 to 38 cm diagonal).

  • Are the rooms equipped with air conditioning?

    All rooms in our hotel are equipped with air conditioning.

  • Are there rooms with a kitchen?

    No, there are no rooms with a kitchen in the hotel.

  • Are there rooms with a separate sleeping area?

    There are no rooms with a separate sleeping area. However, the suites have a sofa in the room, and some include a small seating area.

  • Do hotel rooms have a separate shower in addition to the bathtub?

    All rooms have a walk-in shower, including those with a bubble bath.

  • Do the hotel rooms have an iron and ironing board?

    Several room types are equipped with an iron and ironing board. If your room does not have one, you can contact the reception. The team will bring it to your room as soon as possible.

  • Do the hotel rooms have king-size beds?

    There are different bed size options depending on the room type, so everyone can book a bed according to their preference. Check the Rooms & Suites page on our website for more information.

  • Does the hotel have accessible rooms?

    No, the hotel does not have accessible rooms.

  • Does the hotel have cots?

    Yes, we place them in your room free of charge based on availability. Please submit a request to the reservations department prior to your stay. You can reach them at reservationsamsterdam@inntelhotels.nl or +31(0)20 5301818.

  • Does the hotel have family rooms?

    The hotel does not have family rooms. However, there are rooms with a connecting door so that family members are nearby. This can only be booked through the reservations department (reservationsamsterdam@inntelhotels.nl or +31(0)205301818).

  • I would like a room on a high floor, is this possible?

    Based on availability, a high floor can be requested through the reservations department (reservationsamsterdam@inntelhotels.nl or +31(0)205301818). This is always a request and cannot be guaranteed.

Location
  • Can I buy tickets for public transportation at the reception?

    Tickets for public transportation can be purchased on the bus, streetcar, at metro stops or in advance at www.ns.nl.

  • What is the address of the hotel?

    Nieuwezijds Kolk 19, 1012 PV Amsterdam

  • Where can I park my car?

    You can park in the nearby Q-Park Nieuwendijk. By reserving a parking ticket online in advance, you can park at a reduced rate.

  • Does the hotel offer a transfer service?

    No, the hotel does not offer a transfer service.

  • Where can I park my bicycle?

    Unfortunately, the hotel does not have bicycle parking.

  • Are taxis available at the hotel?

    Yes, you can reserve a taxi through the reception.

  • Are there charging stations for electric cars at the hotel?

    Most public parking garages have charging points for electric cars. Check the website of recommended parking garage for more information.

  • Is the hotel easy to reach by public transportation?

    Yes, the hotel is within walking distance from Amsterdam Central Station.

  • Is the hotel near the city center?

    Inntel Hotels Amsterdam Centre is in the center of Amsterdam near the Nieuwendijk shopping street and a 5-minute walk from Dam Square and Amsterdam Central Station. All sights are easily accessible by foot and public transport.

Meetings & Events
  • Meetings & Events
Booking
  • How can I book a room?

    You can book through our website, by e-mail at reservationsamsterdam@inntelhotels.nl or by phone at +31(0)205301818.

  • I have a gift card. How can I make a reservation with it?

    You can redeem a gift card by contacting the reservations department of the desired hotel. This can be done by phone at +31(0)20 5301818 or by email at reservationsamsterdam@inntelhotels.nl.

    It is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be exchanged for cash.

    • The gift card must be physically presented as a payment method.

    • The gift card can be used as a payment method for overnight stays and restaurant expenses in the hotel.

    • A gift card has a minimum value of € 50,-.

    • The gift card can be redeemed at all Inntel Hotels.

    • The gift card is valid for 2 years from the date of issue.

  • I booked an overnight stay through another website and would like to change/cancel my reservation. How can I do this?

    Reservations made through external booking websites can only be changed or cancelled through the same website.

  • I have reserved a room with a non-refundable rate – can I still change or cancel my reservation?

    By choosing a non-refundable rate, you agreed to the condition that this reservation cannot be changed or cancelled. Unfortunately, we cannot make exceptions to this policy.

Restaurant & Bars
  • I have allergies. Can this be taken into account?

    You can inform the reservations department of your allergy requirements via reservationsamsterdam@inntelhotels.nl or by calling +31(0)205301818.

  • Can I order room service?

    In cooperation with Humphrey's restaurant, we offer room service. The front desk is happy to bring a menu to your room upon request. The room service charge is € 12.50 in addition to the cost of your order.

  • Is it possible to have breakfast in the room?

    Yes, room service breakfast is available daily and must be ordered the day before by 11:00 PM. A room service fee of € 12.50 will be charged.

  • What are the times for breakfast?

    Monday to Friday - 07:00 to 10:00 a.m.

    Saturday & Sunday - 08:00 to 11:00 a.m.

  • What kind of breakfast is served?

    Inntel Hotels Amsterdam Centre serves an extensive international breakfast buffet with bubbles including orange juice, warm rolls and various toppings.

  • What are the times for the bar?

    Friday -17:00 to 00:00.

    The front desk also sells various drinks after the bar closes.

  • Does the hotel have its own restaurant?

    The hotel does not have its own restaurant, but a bar. Thanks to our location in the center of Amsterdam, you have a wide choice of restaurants nearby. In cooperation with Humphrey's restaurant, we offer room service.

Wellness
  • What are the opening hours of the wellness?

    Wellness Club is open Monday through Sunday from 07:00 to 22:00.

  • What wellness options are available at the hotel?

    Our Wellness Club is equipped with a Turkish steam bath, Finnish sauna and Life Fitness Gym.

  • What facilities are offered in the wellness center?

    The wellness center only provides towels.

  • Bietet das Hotel Massagen an?

    Nein, das Inntel Hotels Amsterdam Centre bietet keine Massagen an.

  • Does the hotel have a gym?

    The hotel has a Life Fitness gym. This consists of a treadmill, step trainer, bicycle trainer and weight bench. The gym is open from 07:00 to 22:00.

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