Frequently Asked Questions

You can check in later. However, we ask that you inform the hotel of your expected arrival time.

You can leave your luggage at the reception, both before check-in and after check-out.

You can request an earlier check-in time based on availability through our reservations department. This request cannot be guaranteed. If the room is not ready yet, you can leave your luggage at the reception free of charge.

You can ask at the reception on the day of departure if it is possible to check out later. They will inform you if this is possible, depending on availability. Additional charges may apply.

You can check in from 3:00 PM, and check-out is until 11:00 AM.

Until 12:00, it costs € 20,-
Until 13:00, it costs € 40,-
Until 14:00, it costs € 60,-
Until 15:00, it costs € 80,-
Until 16:00, it costs € 100,-
Until 17:00, it costs € 120,-
Until 18:00, it costs € 140,-

Pets are not allowed in the hotels.

You are allowed to bring your own food and drinks to the hotel room. There are also vending machines in the hallway with a variety of snacks and drinks.

When making a reservation, all guests must be at least 18 years old. Minor guests must always stay with a parent or guardian.

When making a reservation, all guests must be at least 18 years old. Minor guests must always stay with a parent or guardian.

It is not allowed to bring your bike to your room.

No, smoking is not allowed in the hotel. All hotel rooms are equipped with smoke detectors. Anyone who smokes will be fined € 150. Smoking is allowed outside the hotel in designated areas.

Assistance dogs are allowed. We do ask for proof of their status as an assistance dog.

Yes, it is possible to purchase an Inntel Hotels gift card at the reception of our hotels. You can load any amount of your choice.

Yes, please make your request at the reception when checking out, and they will prepare an invoice for you.

Please check the reservation details of your bookings. For bookings made via the Inntel Hotels website, the tourist tax is not included.

With a payment link, you can pay securely online. You will receive the link by email. When you click on it, you will be redirected to your bank's website. There, you can log in and approve the payment. Once we have received the payment, your reservation will be confirmed.

It may take up to 5 working days for the deposit to appear back on your credit card, depending on your bank.

You can contact our reservations department. They can make a reservation for you by phone or email. After the reservation, you will receive a payment link. You can reach our reservations department at reservationszaandam@inntelhotels.nl or +31(0)756311711.

It’s best to check your reservation details for this or contact the reservations department for more information. You can reach them at reservationszaandam@inntelhotels.nl or +31(0)756311711.

In Zaandam, the tourist tax is €7.71 per person per night.

To make a reservation through our website, a credit card is required. For payments via iDEAL, please contact our reservations department at reservationszaandam@inntelhotels.nl.

When booking with a Prepay & Save rate, payments can also be made via iDEAL and Union Pay.

The hotel offers Wi-Fi, room service, wake-up service, and laundry service.

No, the hotel cannot arrange a babysitter.

Guests can email the document they wish to print. It will be printed for you and can be collected at the front office.

The reception team is here to make your stay in Zaandam as pleasant as possible.

Yes, every floor can be reached by elevator.

All found items at Inntel Hotels Amsterdam Zaandam are posted on the website iLost.co. Is your lost item not listed? Please feel free to contact the reception.

Let the reservations department know that you are celebrating something, and they will be happy to inform you about the various options. You can reach them at reservationszaandam@inntelhotels.nl or +31(0)756311711.

Yes, the hotel offers a laundry service. Please ask the reception team about the options and costs during your stay.

Let the reservations department know that you have something to celebrate, and they will gladly inform you about the different options available. You can reach them via reservationszaandam@inntelhotels.nl or via +31(0)756311711.

Yes, we can provide a baby cot in your room free of charge, subject to availability. Please submit a request to the reservations department prior to your stay. You can reach them via +3175 6311711 of reservationszaandam@inntelhotels.nl.

All rooms in our hotel are equipped with air conditioning.

There are no rooms with a separate sleeping area. However, the suites have a sofa in the room, and some include a small seating area.

No, there are no rooms with kitchens in the hotel.

There may be charges depending on the age of the child.

Each room is equipped with a Google Chromecast, allowing you to easily stream your favorite movies, series, and music from your own device.

All rooms with a bath (with the exception of the Taste Deluxe room) have a tub with a separate shower.

Several room types are equipped with an iron and ironing board. If your room does not have one, you can contact the reception. The team will bring it to your room as soon as possible.

There are different bed size options depending on the room type, so everyone can book a bed according to their preference. Check the Rooms & Suites page on our website for more information.

All rooms are equipped with a small refrigerator that you can use as you wish. The refrigerator is not stocked, so you have enough space to keep your own food and drinks cool. Feeling like a refreshing drink or a snack? The hotel has a vending machine with various cold drinks and snacks.

Our rooms are equipped with coffee and tea facilities.

There are no specific disabled rooms. However, there are options such as a shower chair in the room.

The hotel does not have family rooms. However, there are rooms with an interconnecting door so family members can be nearby. These can only be booked through the reservations department (reservationszaandam@inntelhotels.nl or +31(0)75 6311711).

The safe is large enough for an average laptop. Most standard laptops have a screen size between 13 and 15 inches (approximately 33 to 38 cm diagonal).

Smoking is not allowed anywhere in the hotel.

Based on availability, a high floor can be requested through the reservations department (reservationszaandam@inntelhotels.nl or +31(0)756311711). This is always a request and cannot be guaranteed.

If you're interested in a long-stay room, please contact our reservations department. They will be happy to inform you about the various options and associated costs. You can reach them via reservationszaandam@inntelhotels.nl or by calling +31(0)75 6311711.

Check the Rooms & Suites page for a complete overview.

Hotel rooms with bubble baths are: the Founders Junior Suite and the Founders Suite. These rooms additionally have a private sauna.

Our Craft Deluxe Room, Factory Design Room and suites have a double bed. Our other rooms have two twin beds.

It depends on the type of allergy you have. The hotel can provide hypoallergenic duvets and pillows. Please contact our reservations department prior to your stay via reservationszaandam@inntelhotels.nl or by phone at +31(0)756311711 to make your request.

Yes, you can reserve a taxi through the reception.

No, the hotel does not offer a transfer service.

Yes, it is possible to rent bikes. You can visit our reception for more information.

Tickets for public transportation can be purchased on the bus, streetcar, at metro stops or in advance at www.ns.nl.

Provincialeweg 102, 1506 MD Zaandam

The bicycle parking area at the Zaandam NS station is free of charge. There is plenty of space here to park bikes.

On the city side there is also a guarded bicycle shed. For a fee it is possible to park your bike here.

Most public parking garages have charging stations for electric cars. Check the website of recommended parking garage for more information.

Yes, the hotel is a 2-minute walk from Zaandam Station. On 9292.nl you can easily plan your trip to Inntel Hotels Amsterdam Zaandam. Our address is: Provincialeweg 102, 1506 MD Zaandam.

Inntel Hotels Amsterdam Zaandam is located right in the center of Zaandam. The hotel is located within walking distance of Zaandam train station. By train you can reach Amsterdam in 12 minutes. All sights are easily accessible by foot and public transportation.

You can park at Q-Park De Hermitage. By reserving a parking ticket online in advance, you can park at a reduced rate.

Yes, our meeting and event spaces are barrier-free and accessible. Adapted restrooms are also available. Please don’t hesitate to let us know if you have specific needs or requirements. We’re happy to accommodate.

Is your vehicle taller than 2 meters? Then you cannot park in the Q-Park next to the hotel. We recommend that you park at Parking Lot Ebbehof, at Ebbehout 1, 1507 EA Zaandam. This parking lot is located on the other side of the station, a 7-minute walk from the hotel.

You are welcome to bring your own decorations or have us take care of it. Please let us know in advance so we can work together to create a beautiful setup.

Yes, this is possible. Please contact us for a tailored proposal.

Yes, it is possible to book a last-minute meeting. Call us directly for current availability at +31(0)756311711.

Yes, you can. We are happy to give tours by appointment. Please contact us to schedule them.

Yes, our meeting rooms have natural daylight. Additionally, the rooms are pillar-free, ensuring that all guests have a clear view.

Yes, please inform us of your requirements when making a reservation, and we will adjust the menu accordingly. We can also cater to halal, kosher, vegetarian, or other dietary needs.

Certainly! We collaborate with local providers for entertainment, group activities, transportation, catering, and more.

Each meeting room is equipped with standard audiovisual tools, such as a large TV screen or projector with screen, microphones, and a flip chart. If you need additional or specialized equipment, we will gladly arrange it through our technical partner.

When booking an event, we require a deposit. The full payment is made in two installments, with the final payment due no later than one month before the event.

Exclusivity is possible, depending on the space and package. Contact us to discuss the options.

Our staff is happy to assist you with the use of the equipment. When renting additional equipment, we provide instructions, and our technical support remains available during the event.

Yes, the hotel is a 2-minute walk from Zaandam Station. On 9292.nl you can easily plan your trip to Inntel Hotels Amsterdam Zaandam. Our address is: Provincialeweg 102, 1506 MD Zaandam.

There is a public wifi network available. For special requests or additional security, we can discuss further options.

No, bringing your own catering is not allowed. We offer a carefully composed menu and can accommodate dietary preferences.

We follow the cancellation conditions of Koninklijke Horeca Nederland (KHN). These can be found on their website and in our quotes.

We offer the ability to host meetings for groups from 2 to 300 people. Our meeting rooms are flexible and have movable walls, so we can make the rooms larger or smaller depending on the size of your event.

You can park at Q-Park De Hermitage. By reserving a parking ticket online in advance, you can park at a reduced rate.

By choosing a non-refundable rate, you agreed to the condition that this reservation cannot be changed or cancelled. Unfortunately, we cannot make exceptions to this policy.

You can reserve through our website, by email at reservationszaandam@inntelhotels.nl, or by phone at +31(0)756311711.

Reservations made through external booking websites can only be changed or cancelled through the same website.

You can redeem a gift card by contacting the reservations department of the desired hotel. This can be done by phone at +31(0)756311711 or by email at reservationszaandam@inntelhotels.nl.

It is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be exchanged for cash.

• The gift card must be physically presented as a payment method.

• The gift card can be used as a payment method for overnight stays and restaurant expenses in the hotel.

• A gift card has a minimum value of € 50,-.

• The gift card can be redeemed at all Inntel Hotels.

• The gift card is valid for 2 years from the date of issue.

The hotel has a restaurant called Puur Saen with a bar. Here you can enjoy a tasty lunch or dinner with a variety of dishes. You can also enjoy a full breakfast here.

You can inform the reservations department of your allergy requirements via reservationszaandam@inntelhotels.nl or by calling +31(0)756311711.

You will receive a three-course surprise menu from the chef. Any allergens and/or dietary preferences can be communicated to us (preferably in advance) via fbzaandamgroup@inntelhotels.nl.

Yes, room service breakfast is available daily and must be ordered the day before by 11:00 PM. A room service fee of € 12.50 will be charged.

Yes, it is possible to order room service. You can find the room service menu via the QR code on the information card in your room. The room service fee is € 12.50 plus the cost of your order.

Inntel Hotels Amsterdam Zaandam serves an extensive international breakfast buffet with bubbles including orange juice, warm rolls and various toppings.

The accompanying restaurant Puur Saen offers a wide variety of dishes. On the menu you will find different salads, meat and fish dishes.

Monday to Friday – 07:00 to 10:00 AM
Saturday & Sunday – 07:30 to 11:00 AM

Monday through Sunday: 12:00 to 9:00 p.m.

For lunch or dinner, we recommend making a reservation.

Monday through Sunday - 11:00 am to 11:00 pm.

The front desk also sells various beverages after the bar closes.

The hotel has a Life Fitness gym. This consists of a treadmill, cross trainer, up-right bike and multi strength machine. The gym is open from 07:00 to 23:00.

No, Inntel Hotels Amsterdam Zaandam does not offer massage treatments.

The wellness center only provides towels.

The Wellness Club is open Monday through Sunday from 07:00 to 23:00.

Our Wellness Club is equipped with a swimming pool, Turkish steam bath, Finnish sauna and Life Fitnes gym.