Question 1

Can I receive an invoice?

Accepted Answer

Yes, just give your request to the front desk at check-out and they will bill you.

Question 2

Can streaming be done on the televisions?

Accepted Answer

Each room is equipped with a Google Chromecast. This allows you to easily stream your favorite movies, series and music from your own device.

Question 3

Can the hotel arrange for a babysitter?

Accepted Answer

No, the hotel cannot arrange a babysitter.

Question 4

Do the rooms have a refrigerator?

Accepted Answer

All rooms are equipped with a small refrigerator that you can use as you wish. The refrigerator is not filled, so you have enough space to keep your own food and drinks cool. Do you feel like a refreshing drink or a snack? In the hotel you will find a vending machine with a variety of cold drinks and snacks.

Question 5

Does the hotel have a transfer service?

Accepted Answer

No, the hotel does not have a transfer service.

Question 6

Does the hotel have an elevator?

Accepted Answer

Yes, each floor can be reached by elevator.

Question 7

I received a payment link. How does it work?

Accepted Answer

A payment link allows you to pay securely online. You will receive the link by e-mail. If you click on it, you will be taken to your bank's website. There you can log in and approve the payment. Once we have received the payment, your reservation is confirmed.

Question 8

I reserved a room with a non-refundable rate - can I still change or cancel my reservation?

Accepted Answer

In choosing a non-refundable rate, you have agreed to the condition that this reservation cannot be changed or cancelled. Unfortunately, we cannot make any exceptions to this.

Question 9

Is it possible to check in earlier?

Accepted Answer

You may request an earlier check-in time through our reservations department based on availability. This request cannot be guaranteed. If the room is not ready yet, you can leave your luggage at the reception for free.

Question 10

Is it possible to check out later?

Accepted Answer

You can ask at reception on the day of departure to check out later. They can inform you if this is possible, depending on availability. There is a charge for this.

Question 11

Is the safe in the rooms big enough for a laptop?

Accepted Answer

The safe is large enough for an average laptop. The average laptop usually has a screen size between 13 and 15 inches (about 33 to 38 cm diagonal).

Question 12

Onze kamers beschikken over koffie- en theefaciliteiten.

Accepted Answer

Our rooms have coffee and tea making facilities.

Question 13

What is the minimum age to stay?

Accepted Answer

When making a reservation, all guests must be at least 18 years old. Underage guests must always stay with a parent or guardian.

Question 14

Are cabs available at the hotel?

Accepted Answer

Yes, you can reserve a cab through the front desk.

Question 15

Are pets allowed?

Accepted Answer

Pets are not allowed in the hotels.

Question 16

Are taxes included in the room rate?

Accepted Answer

Please check the reservation details of your bookings for this. When booking through the Inntel Hotels website, tourist tax is not included.

Question 17

Are the rooms air-conditioned?

Accepted Answer

All rooms in our hotel are air-conditioned.

Question 18

Can children sleep in the room for free?

Accepted Answer

There may be a cost depending on the age of the child.

Question 19

Can I check in late at night?

Accepted Answer

You can check in later. However, we request that you inform the hotel of your expected time of arrival.

Question 20

Can I leave my luggage at the hotel?

Accepted Answer

You can leave your luggage at the front desk both before check-in and after check-out.

Question 21

Do the hotel's rooms have king-size beds?

Accepted Answer

There are different bed size options depending on the room type, so everyone can book a bed to their preference. Check out the Rooms & Suites page on our website for more information.

Question 22

Does the hotel have a fitness room?

Accepted Answer

Yes, the hotel has a Life Fitness Gym with a variety of equipment. The gym is open from 06:00 am to 23:00 pm.

Question 23

Does the hotel have disabled rooms?

Accepted Answer

There are no specific disabled rooms. However, there are options such as a shower chair in the room.

Question 24

Does the hotel have smoking rooms?

Accepted Answer

Smoking is not allowed throughout the hotel.

Question 25

Does the hotel offer massages?

Accepted Answer

Yes, the hotel offers various treatments. For more information about the treatments or to book a treatment, please contact our front desk at reservationsutrecht@inntelhotels.nl or at +31(0)702170710.

Question 26

I booked an overnight stay including dinner, what do I get?

Accepted Answer

You will receive a three-course surprise menu from the chef. Any allergens and/or dietary requirements please let us know in advance at f&butrecht@inntelhotels.nl

Question 27

I forgot something. What should I do?

Accepted Answer

All found items at Inntel Hotels Utrecht Centre are posted on the website iLost.co. Is your lost item not listed? Please feel free to contact reception.

Question 28

I have a gift card. How can I use it to make a reservation?

Accepted Answer

You can redeem a gift card by contacting the reservations department of the desired hotel. This can be done by telephone at +31(0)302020990 or by e-mail at reservationsutrecht@inntelhotels.nl.It is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be redeemed for cash.- You must physically present the gift card as a means of payment.- The gift card can be used to pay for overnight stays and restaurant expenses at the hotel.- A gift card has a minimum value of €50.- A gift card is redeemable in all Inntel Hotels.- The gift card has a validity of 2 years after issue.

Question 29

I have allergies, can they be taken into account?

Accepted Answer

Please communicate your allergy requirements to the reservations department at reservationsutrecht@inntelhotels.nl or at +31(0)702170710.

Question 30

I have booked an overnight stay through another website and I would like to change/cancel my reservation, how do I do this?

Accepted Answer

Reservations made through an external booking site can only be changed or cancelled through that same website.

Question 31

I would like a room on a high floor, is this possible?

Accepted Answer

Based on availability, a high floor can be requested through the reservations department (reservationsutrecht@inntelhotels.nl or +31(0)302020990). This is always a request and cannot be guaranteed.

Question 32

Ich habe keine Kreditkarte. Wie kann ich buchen?

Accepted Answer

Sie können sich an unsere Reservierungsabteilung wenden. Sie können eine Reservierung für Sie per Telefon oder E-Mail vornehmen. Nach der Buchung erhalten Sie einen Link zur Bezahlung. Unsere Reservierungsabteilung erreichen Sie unter reservationsutrecht@inntelhotels.nl oder unter +31(0)702170710.

Question 33

May I bring my own food and drink to the hotel room?

Accepted Answer

You may bring your own food and drink to the hotel room. There are also vending machines in the hallway with a variety of snacks and drinks.

Question 34

What are the check-in and check-out times during my stay?

Accepted Answer

You can check in with us from 15:00 and check out is until 11:00.

Question 35

What kind of facilities are offered at the wellness center?

Accepted Answer

At the wellness center, only towels are offered.

Question 36

What services does the hotel offer?

Accepted Answer

The hotel has Wi-Fi, room service, wake-up service and laundry service.

Question 37

Is the hotel near the city center?

Accepted Answer

Inntel Hotels Utrecht Centre is located right in the center. All sights, stores and activities are easily accessible by foot, bicycle and public transportation.

Question 38

What kind of dishes does the restaurant serve?

Accepted Answer

The accompanying Bar & Brasserie the U Food & Drinks offers a wide variety of dishes. The menu features a variety of salads, meat and fish dishes.

Question 39

Am I allowed to bring my bike to the room?

Accepted Answer

It is not allowed to bring your bike to your room.

Question 40

Am I allowed to smoke in the hotel?

Accepted Answer

No, smoking is not allowed in the hotel. All hotel rooms are equipped with smoke detectors. Anyone who smokes will be fined € 150. Smoking is allowed outside the hotel in designated areas.

Question 41

Are assistance dogs allowed?

Accepted Answer

Assistance dogs are allowed. We do ask for proof of their status as an assistance dog.

Question 42

Are the rooms suitable for people with allergies?

Accepted Answer

The housekeeping team has high hygiene protocols and makes every effort to deliver the hotel rooms as clean as possible. We cannot guarantee that the rooms are allergy free.

Question 43

Are the spaces accessible for people with disabilities?

Accepted Answer

Yes, our meeting and event spaces are barrier-free and accessible. Adapted restrooms are also available. Please don’t hesitate to let us know if you have specific needs or requirements. We’re happy to accommodate.

Question 44

Are there charging stations for electric cars at the hotel?

Accepted Answer

Most public parking garages have charging points for electric cars. Check the website of recommended parking garage for more information.

Question 45

Are there rooms with kitchens?

Accepted Answer

The Long Stay Rooms have a kitchenette.

Question 46

Can I buy public transport tickets at the reception?

Accepted Answer

For train tickets, we refer you to NS. If you want to buy your public transport tickets in advance, you can do so via https://www.u-ov.info/abonnementen-kaartjes/losse-kaartjes.

Question 47

Can I decorate the space myself?

Accepted Answer

You are welcome to bring your own decorations or have us take care of it. Please let us know in advance so we can work together to create a beautiful setup.

Question 48

Can I dine and hold a meeting with a group?

Accepted Answer

Yes, this is possible. Please contact us for a tailored proposal.

Question 49

Can I make a last-minute request?

Accepted Answer

Yes, it is possible to book a last-minute meeting. Please call us directly for current availability at +31(0)302020990.

Question 50

Can I order room service?

Accepted Answer

Yes, it is possible to order room service. You can find the room service menu via the QR code on the information card in your room. The room service fee is € 12.50 plus the cost of your order.

Question 51

Can I purchase an Inntel Hotels gift card?

Accepted Answer

Yes, it is possible to purchase an Inntel Hotels gift card at the reception of our hotels. You can load any amount of your choice.

Question 52

Can I rent a bicycle at the hotel?

Accepted Answer

Yes, the hotel cooperates with an external party. It is located 5 minutes away from the hotel.

Question 53

Can we tour the venue in advance?

Accepted Answer

Yes, you can. We are happy to give tours by appointment. Please contact us to schedule one.

Question 54

Do the rooms have natural daylight?

Accepted Answer

Yes, our meeting rooms have natural daylight. Additionally, the rooms are pillar-free, ensuring that all guests have a clear view.

Question 55

Do you accommodate dietary requirements or allergies?

Accepted Answer

Yes, please inform us of your requirements when making a reservation, and we will adjust the menu accordingly. We can also cater to halal, kosher, vegetarian, or other dietary needs.

Question 56

Do you collaborate with local partners?

Accepted Answer

Certainly! We collaborate with local providers for entertainment, group activities, transportation, catering, and more.

Question 57

Do you offer audiovisual equipment?

Accepted Answer

Each meeting room is equipped with standard audiovisual tools, such as a large TV screen or projector with screen, microphones, and a flip chart. If you need additional or specialized equipment, we will gladly arrange it through our technical partner.

Question 58

Is a laundry service available?

Accepted Answer

Yes, the hotel offers a laundry service. Please ask the reception team about the options and costs during your stay.

Question 59

Is exclusivity possible for my group or meeting?

Accepted Answer

Exclusivity is possible, depending on the room and package. Please contact us to discuss the possibilities.

Question 60

Is technical support available during a meeting?

Accepted Answer

Our staff is happy to assist you with the use of the equipment. When renting additional equipment, we provide instructions, and our technical support remains available during the event.

Question 61

May I bring my own food or drinks?

Accepted Answer

No, bringing your own catering is not allowed. We offer a carefully composed menu and can accommodate dietary preferences.

Question 62

What are the cancellation conditions?

Accepted Answer

We apply the cancellation conditions of Koninklijke Horeca Nederland (KHN). These can be found on their website and in our quotations.

Question 63

What are the times for breakfast?

Accepted Answer

Monday to Friday – 07:00 to 10:00 AMSaturday & Sunday – 07:00 to 11:00 AM

Question 64

What can the hotel offer in the room for birthdays and other special occasions?

Accepted Answer

Let the reservations department know that you have something to celebrate and they will be happy to inform you of the various possibilities. You can reach them at reservationsutrecht@inntelhotels.nl or at +31(0)302020990.

Restaurant & Bar

Experience the relaxed, urban vibe

What we offer

The U Food & Drinks

Breakfast

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Frequently Asked Questions

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