Frequently Asked Questions

You may request an earlier check-in time through our reservations department based on availability. This request cannot be guaranteed. If the room is not ready yet, you can leave your luggage at the reception for free.

You can ask at reception on the day of departure to check out later. They can inform you if this is possible, depending on availability. There is a charge for this.

You can check in later. However, we request that you inform the hotel of your expected time of arrival.

You can leave your luggage at the front desk both before check-in and after check-out.

You can check in with us from 15:00 and check out is until 11:00.

Until 12:00 costs € 20

Until 13:00 cost € 40

Until 14:00 costs € 60

Until 15:00 costs € 80

Until 16:00 costs € 100

Until 17:00 costs € 120

Until 18:00 costs € 140

When making a reservation, all guests must be at least 18 years old. Underage guests must always stay with a parent or guardian.

Pets are not allowed in the hotels.

You may bring your own food and drink to the hotel room. There are also vending machines in the hallway with a variety of snacks and drinks.

When making a reservation, all guests must be at least 18 years old. Underage guests must always stay with a parent or guardian.

It is not allowed to bring your bike to your room.

No, smoking is not allowed in the hotel. All hotel rooms are equipped with smoke detectors. Anyone who smokes will be fined € 150. Smoking is allowed outside the hotel in designated areas.

Assistance dogs are allowed. We do ask for proof of their status as an assistance dog.

Yes, it is possible to purchase an Inntel Hotels gift card at the reception of our hotels. You can load any amount of your choice.

Yes, just give your request to the front desk at check-out and they will bill you.

A payment link allows you to pay securely online. You will receive the link by e-mail. If you click on it, you will be taken to your bank's website. There you can log in and approve the payment. Once we have received the payment, your reservation is confirmed.

Please check the reservation details of your bookings for this. When booking through the Inntel Hotels website, tourist tax is not included.

It may take up to 5 business days for the deposit to reappear on your credit card, depending on your bank.

Sie können sich an unsere Reservierungsabteilung wenden. Sie können eine Reservierung für Sie per Telefon oder E-Mail vornehmen. Nach der Buchung erhalten Sie einen Link zur Bezahlung. Unsere Reservierungsabteilung erreichen Sie unter reservationsutrecht@inntelhotels.nl oder unter +31(0)702170710.

For this, it is best to review your reservation details or contact the reservations department for more information. You can reach them at reservationsutrecht@inntelhotels.nl or at +31(0)302020990.

In Utrecht, the tourist tax is 8.5% of the net room rate per night.

To make a reservation through our website, a credit card is required. For payments via iDEAL, please contact our reservations department at reservationsutrecht@inntelhotels.nl.

When booking with a Prepay & Save rate, payments can also be made via iDEAL and Union Pay.

No, the hotel cannot arrange a babysitter.

Guests can forward their desired document by e-mail. This document will be printed for you and can be picked up at the front office.

Yes, each floor can be reached by elevator.

All found items at Inntel Hotels Utrecht Centre are posted on the website iLost.co. Is your lost item not listed? Please feel free to contact reception.

The hotel has Wi-Fi, room service, wake-up service and laundry service.

Yes, the hotel offers a laundry service. Please ask the reception team about the options and costs during your stay.

Let the reservations department know that you have something to celebrate and they will be happy to inform you of the various possibilities. You can reach them at reservationsutrecht@inntelhotels.nl or at +31(0)302020990.

Let the reservations department know that you have something to celebrate, and they will gladly inform you about the different options available. You can reach them via reservationsutrecht@inntelhotels.nl or via +31(0)302020990.

The reception team is at your service to make your stay in Utrecht as pleasant as possible.

Each room is equipped with a Google Chromecast. This allows you to easily stream your favorite movies, series and music from your own device.

Several room types are equipped with an iron and ironing board. If your room does not have these, please contact reception. The team will then bring them to your room as soon as possible.

All rooms are equipped with a small refrigerator that you can use as you wish. The refrigerator is not filled, so you have enough space to keep your own food and drinks cool. Do you feel like a refreshing drink or a snack? In the hotel you will find a vending machine with a variety of cold drinks and snacks.

The safe is large enough for an average laptop. The average laptop usually has a screen size between 13 and 15 inches (about 33 to 38 cm diagonal).

Our rooms have coffee and tea making facilities.

All rooms in our hotel are air-conditioned.

There are no rooms with a separate sleeping area. The suites do have a sofa in the room and some have a sitting area.

There may be a cost depending on the age of the child.

All rooms with bubble baths have separate showers.

There are different bed size options depending on the room type, so everyone can book a bed to their preference. Check out the Rooms & Suites page on our website for more information.

There are no specific disabled rooms. However, there are options such as a shower chair in the room.

The hotel does not have family rooms. However, there are rooms with a connecting door so that family members are nearby. This can only be booked through the reservations department (reservationsutrecht@inntelhotels.nl or +31(0)302020990).

Smoking is not allowed throughout the hotel.

Based on availability, a high floor can be requested through the reservations department (reservationsutrecht@inntelhotels.nl or +31(0)302020990). This is always a request and cannot be guaranteed.

If you are interested in a longstay room, please contact the reservations department. They will be happy to inform you about the various possibilities and costs involved. You can reach them at reservationsutrecht@inntelhotels.nl or at +31(0)702170710.

The housekeeping team has high hygiene protocols and makes every effort to deliver the hotel rooms as clean as possible. We cannot guarantee that the rooms are allergy free.

The Long Stay Rooms have a kitchenette.

Check the Rooms & Suites page for a complete overview.

The rooms in the hotel equipped with a bubble bath are: the Spa Room, the Wellness Room, and the Wellness Suite. The Wellness Rooms also feature a private sauna.

Our City Double Room, City XL Room, City Family Room, Spa Room, Wellness Room, Wellness Suite and Long Stay Studio have a double bed. The other rooms have twin beds.

Yes, we can provide a baby cot in your room free of charge, subject to availability. Please submit a request to the reservations department prior to your stay. You can reach them via reservationsutrecht@inntelhotels.nl or at +31(0)302020990.

No, the hotel does not have a transfer service.

Yes, you can reserve a cab through the front desk.

Inntel Hotels Utrecht Centre is located right in the center. All sights, stores and activities are easily accessible by foot, bicycle and public transportation.

Most public parking garages have charging points for electric cars. Check the website of recommended parking garage for more information.

For train tickets, we refer you to NS. If you want to buy your public transport tickets in advance, you can do so via https://www.u-ov.info/abonnementen-kaartjes/losse-kaartjes.

Yes, the hotel cooperates with an external party. It is located 5 minutes away from the hotel.

The hotel is approximately a 5-minute walk from Utrecht Central Station. On 9292.nl you can easily plan your trip to Inntel Hotels Utrecht Centre. Our address is: Smakkelaarshoek 24, 3511 EC Utrecht.

Smakkelaarshoek 24, 3511 EC Utrecht

You can park your bicycle in bicycle sheds of the City of Utrecht. For example Vredenburg, Ganzenmarkt or Neude. Or you can also park your bike in the parking of the Dutch Railways. These can be found near the station.

You can park at parking garage Hoog Catharijne P4. By reserving a parking ticket online in advance, you can park at a reduced rate.

Yes, our meeting and event spaces are barrier-free and accessible. Adapted restrooms are also available. Please don’t hesitate to let us know if you have specific needs or requirements. We’re happy to accommodate.

You are welcome to bring your own decorations or have us take care of it. Please let us know in advance so we can work together to create a beautiful setup.

Yes, this is possible. Please contact us for a tailored proposal.

Yes, it is possible to book a last-minute meeting. Please call us directly for current availability at +31(0)302020990.

Yes, you can. We are happy to give tours by appointment. Please contact us to schedule one.

Yes, our meeting rooms have natural daylight. Additionally, the rooms are pillar-free, ensuring that all guests have a clear view.

Yes, please inform us of your requirements when making a reservation, and we will adjust the menu accordingly. We can also cater to halal, kosher, vegetarian, or other dietary needs.

Certainly! We collaborate with local providers for entertainment, group activities, transportation, catering, and more.

Each meeting room is equipped with standard audiovisual tools, such as a large TV screen or projector with screen, microphones, and a flip chart. If you need additional or specialized equipment, we will gladly arrange it through our technical partner.

When booking an event, we require a deposit. The full payment is made in two installments, with the final payment due no later than one month before the event.

Exclusivity is possible, depending on the room and package. Please contact us to discuss the possibilities.

Our staff is happy to assist you with the use of the equipment. When renting additional equipment, we provide instructions, and our technical support remains available during the event.

The hotel is approximately a 5-minute walk from Utrecht Central Station. On 9292.nl you can easily plan your trip to Inntel Hotels Utrecht Centre. Our address is: Smakkelaarshoek 24, 3511 EC Utrecht.

No, bringing your own catering is not allowed. We offer a carefully composed menu and can accommodate dietary preferences.

We apply the cancellation conditions of Koninklijke Horeca Nederland (KHN). These can be found on their website and in our quotations.

Our Boardroom is ideal for a party of up to 15 people.

You can park at parking garage Hoog Catharijne P4. By reserving a parking ticket online in advance, you can park at a reduced rate.

There is a public wifi network available. For special requests or additional security, we can discuss further options.

In choosing a non-refundable rate, you have agreed to the condition that this reservation cannot be changed or cancelled. Unfortunately, we cannot make any exceptions to this.

You can redeem a gift card by contacting the reservations department of the desired hotel. This can be done by telephone at +31(0)302020990 or by e-mail at reservationsutrecht@inntelhotels.nl.

It is not possible to use the Inntel Hotels gift card when booking a room online. The gift card cannot be redeemed for cash.

- You must physically present the gift card as a means of payment.

- The gift card can be used to pay for overnight stays and restaurant expenses at the hotel.

- A gift card has a minimum value of €50.

- A gift card is redeemable in all Inntel Hotels.

- The gift card has a validity of 2 years after issue.

Reservations made through an external booking site can only be changed or cancelled through that same website.

You can make reservations through our website, by e-mail at reservationsutrecht@inntelhotels.nl or by phone at +31(0)302020990.

You will receive a three-course surprise menu from the chef. Any allergens and/or dietary requirements please let us know in advance at f&butrecht@inntelhotels.nl

Please communicate your allergy requirements to the reservations department at reservationsutrecht@inntelhotels.nl or at +31(0)702170710.

The accompanying Bar & Brasserie the U Food & Drinks offers a wide variety of dishes. The menu features a variety of salads, meat and fish dishes.

Yes, room service breakfast is available daily and must be ordered the day before by 11:00 PM. A room service fee of € 12.50 will be charged.

Yes, it is possible to order room service. You can find the room service menu via the QR code on the information card in your room. The room service fee is € 12.50 plus the cost of your order.

Monday to Friday – 07:00 to 10:00 AM
Saturday & Sunday – 07:00 to 11:00 AM

Monday through Sunday - 12:00 to 11:00 p.m.

The front desk also sells various beverages after the bar closes.

Inntel Hotels Utrecht Centre serves an extensive international breakfast buffet with bubbles including orange juice, warm rolls and various toppings.

Monday through Sunday - 18:00 to 22:00.

For dinner, we recommend making a reservation.

The hotel has a Bar & Brasserie called “the U Food & Drinks. Here you will enjoy tasty dishes. The U Food & Drinks also has a terrace in front of the hotel.

Yes, the hotel has a Life Fitness Gym with a variety of equipment. The gym is open from 06:00 am to 23:00 pm.

Yes, the hotel offers various treatments. For more information about the treatments or to book a treatment, please contact our front desk at reservationsutrecht@inntelhotels.nl or at +31(0)702170710.

At the wellness center, only towels are offered.

Spa Dôme is open Monday through Sunday from 06:00 to 23:00.

Our Spa Dôme is equipped with a Turkish steam bath, Finnish sauna, infinity pool and Life Fitness gym.