A safe and pleasant overnight stay

Safety measures during COVID-19

Visiting Inntel Hotels and Mainport

At Inntel Hotels the safety and well-being of our employees and guests is of the highest importance. We would like to inform you about the adjustments and preventative measures taken in our hotels. So you can feel comfortable about staying with us.

Inntel Hotels is the first hotel group in The Netherlands to receive the quality mark from certification company Kiwa for the preventive measures taken against Covid-19. With this quality mark Inntel Hotels can prove they took all necessary steps against the spreading of the corona-virus.

If you want additional information please feel free to contact us. You can reach us by email, phone and through the contact page on the specific hotel’s website.

MEETING SAFELY
ROOM SERVICE
WELLNESS ROOMS
AIR CONDITIONING
FREE WIFI
EASY ACCESSIBLE

A safe overnight stay at Inntel Hotels

Our familiar hospitable welcome within an adjusted environment. Within Inntel Hotels we follow the guidelines set by the RIVM (Dutch National Institute for Public Health and the Environment) along with additional preventive measures. Our employees receive briefings and updates on a daily basis. Inntel Hotels always has a very high standard in regards to hygiene. On top of that we took additional measures.

Surfaces that are touched often are cleaned more frequently. This includes door handles, elevator buttons, revolving doors and the furniture in the restaurants.
Stickers on the floor indicate the direction in which to walk and the places where you can wait.
In public areas dispensers with disinfectant gel are available.
There are stricter protocols in regards to the hygiene in the room.
All reception desks are equipped with plexiglass panels.
Face masks are worn by all our employees.

Wellness facilities

In all hotels the wellness centre, the Life Fitness Gyms and swimming pools are open. There is a maximum amount of people allowed inside at a time. You can reserve your time slot through the reception.

Beauty treatments and massages are location specific. Please contact your hotel of choice to check the possibilities.

If you wish to have a moment of relaxation, we recommend the wellness rooms at Inntel Hotels. These rooms are equipped with a whirlpool and/or private sauna so you can have a tranquil wellness moment for yourself.

Would you like more information about our Spa and Wellness rooms, read all about them in our online article, ‘The best wellness rooms of Inntel Hotels‘.

HOUSE RULES WELLNESS HOUSE RULES FITNESS

Your stay

We are happy to welcome you (at an appropriate distance) in our hotels. Please note that additional house rules are in place to ensure a safe stay for you and other guests. All general guidelines set by the Dutch government always apply at our hotels.

To ensure a safe breakfast we work with shifts for our breakfast buffet. Please discuss your desired breakfast time with the receptionist.
Room service is also available for meals.
It is only possible to use contactless payment methods.
There is a limit of 2 people per room.
Only 2 people at a time are allowed in the elevator.
Wearing a face mask in covered public areas is strongly advised by the Dutch government. We appreciate it when our guests also wear a face mask in all public areas.

The minibar is empty. You will find vending machines with a selection of drinks and bites in our hotels. You are also free to bring your own drinks and bites.

The house rules are available in our hotels and they can be viewed online.

HOUSE RULES

Restaurants

The restaurants of Inntel Hotels are open for hotel guests only. We are thrilled to welcome you again, but would advise you to check opening hours as they might differ.

In the restaurants we will follow the guidelines set by the Dutch government. This entails the following:

The maximum group size in our restaurants is 4 persons.
Reservations are mandatory. To ensure a table we advise you to reserve your table in advance. We will also write down your name and contact details.
Social distancing applies to restaurant visits, hence guests are allowed to sit at one table together.
We will ask you in advance if you have any health issues that might indicate you have the Corona virus.
You will be appointed a seat by one of our employees.
You can arrive till 21.00h and at 22.00h the bar and restaurant will close.
The selling and consumption of alcohol is prohibited after 20:00h. In your hotelroom you are allowed to drink alcohol after 20.00h.

Our employees will wear gloves and will serve your meal at the appropriate distance. We take great care in cleaning the furniture and menu’s ensuring the next guest can also enjoy a safe dinner. Are you curious what kind of dishes we serve? View the menu.

VIEW MENU

Meetings & Events

Are you hosting a meeting or event soon? Our Meetings & Events team is ready to digitally meet you to discuss all the possibilities. We’ve adjusted all our event spaces in accordance to the new 1.5-meter society. All walking routes are one-way and we work together with trusted partners for hybrid event solutions. We strictly follow the government regulations. The current maximum group size for indoor meetings is 30 people.

Your guests. We ask all our clients to work with online reservations. This way we can safeguard the maximum number of guests that can safely visit our location. There is a set time for the start and finish of your event. It is also possible to organise an event successive sessions.

Smart set-up of the locations. Safely receiving and guiding your guests through the location is possible through different methods. With the help of floor stickers the walking route can be shown. Keeping a safe distance from each other in the event location is possible using pickets or stylish room dividers.

Food and drinks. We can serve your food and beverages or we can work with several grab & go solutions. Our chefs are happy to provide you with a menu and way of serving that meets all your wishes and needs.

Preparation. Preparation is key. Carefully coordinating timeframes of potential suppliers is of the utmost importance. Furthermore we can provide you with the necessary information for your guests. There are floorplans available with the room layout and walking routes. We also have information regarding parking and house rules.

Broadcasting. Would you like your guests to be able to attend your event digitally? This is possible with a live broadcast. It might be that your event is only accessible through the web. In that case we’re happy to advise you regarding an inspiring broadcasting location. For example, our Meetings and Events rooms in Utrecht and Rotterdam offer an amazing panoramic view over the city.

FAQ

We understand that there are questions and insecurities due to the exceptional circumstances around COVID-19. We’re happy to inform you regarding our protocols and we will answer the frequently asked questions regarding hygiene and cancellations.

Hygiene

What measures are being taken for food preparation?
We always follow strict hygiene protocols when preparing food. Protocols and rules set by the Koninklijke Horeca Nederland (KHN) are followed. When the KHN sets additional protocols, we will adjust our way of working accordingly.

Is contamination through suppliers possible?
The chance of infection through supplied goods or money is very slim. Employees who accept deliveries and money wash their hands every 15 minutes to take every precaution possible.

Do Inntel Hotels employees wear masks?
Our colleagues that work in operations and/or are in direct contact with guests wear plastic mouth masks. We have chosen a transparent mask to be considerate of our hearing-impaired guests and to be able to give everyone a friendly smile.

Changing or cancelling your reservations
What is the cancellation policy?
Bookings made through Inntel Hotels for an arrival date before the 28th of April 2020 can be rebooked without extra charges. The new date is a date of your choice till the 30th of December 2020. If the price for the new date is higher a surcharge will be applicable. On all other bookings our regular cancellation policy is applicable.

I booked through a booking site, can you change my reservation?
We can not make any changes or alterations in your booking, because it is handled by the organisation where you made the reservation. We kindly request you to contact the agency where you booked for information regarding your reservation or the cancellation policy.

When do we speak of a travel restriction?
When the ministry of foreign affairs issues a code red for a specific place or region, we speak of a travel restriction. When there is a person with corona in a city or country this doesn’t immediately result in a travel restriction. The government decides per city or region if travel restrictions are necessary to prevent further contamination. In The Netherland there are several measure taken by the government. You can find those under the heading “Regulations set by the government”.

What is a flexible rate at Inntel Hotels?
Are you planning to book an overnight stay, but are you having some insecurities with regards to the developments around the Corona virus? Choose a room with a flexible rate. This boking can be altered or cancelled till the day before arrival.

Regulations set by the government

Please visit the website of the RIVM for all the most recent updates regarding the COVID-19 situation in The Netherlands. For complete and current information of the precautions taken in the Netherlands be sure to visit the website of the national government.

Summary of the measures in The Netherlands
To prevent the further spreading of the Corona virus in The Netherlands several preventive measures are applicable. A brief summary:

Keep a distance of 1.5 metres.
Avoid areas that are crowded.
Wash your hand regularly.
Do you have a cold? Stay at home.
Are you feeling short of breath and/or do you have a fever? Then everyone in the house needs to stay at home. Do you have COVID-19? Then you and your roommates have to stay at home for 14 days.
Off course you always have to: cough and sneeze in the inside of your elbow, use paper tissues and throw them away immediately.
The wearing of a face mask in public areas is strongly advised by the government.

Public facilities:

Pubs, bars, restaurants and coffeeshops are closed at the moment. There is an exception for restaurants in hotels. Ensuring hotel guests can get a meal. Visitors that do not have an overnight stay are not allowed.
Meal take-aways are allowed.
Selling and public consuming of alcohol is not allowed after 20.00h. When you’re a hotel guest you are allowed to consume alcohol in your hotel room. Room service is available with the exception of alcoholic beverages.
Nightclubs are not allowed to open.
A distance of 1.5 metres is required in all public buildings. Every visitor must get an appointed seat.
In public transportation the wearing of a (non-medical) mask is mandatory. If possible travel outside of the rush hour.
In indoor public areas, such as supermarkets, shops and museums it is mandatory to wear a mouth mask.
Museums and zoos allow a limited number of guests and only work by reservation.

We always advise you to view the current information prior to your visit. The relaxation of the intelligent lockdown is with reservation.