A safe and pleasant overnight stay

Safety measures during COVID-19

Visiting Inntel Hotels and Mainport

At Inntel Hotels the safety and well-being of our employees and guests is of the highest importance. We would like to inform you about the adjustments and preventative measures taken in our hotels. So you can feel comfortable about staying with us.

Inntel Hotels is the first hotel group in The Netherlands to receive the quality mark from certification company Kiwa for the preventive measures taken against Covid-19. With this quality mark Inntel Hotels can prove they took all necessary steps against the spreading of the corona-virus.

If you want additional information please feel free to contact us. You can reach us by email, phone and through the contact page on the specific hotel’s website.

MEETING SAFELY
ROOM SERVICE
WELLNESS ROOMS
AIR CONDITIONING
FREE WIFI
EASY ACCESSIBLE

A safe overnight stay at Inntel Hotels

Our familiar hospitable welcome within an adjusted environment. Within Inntel Hotels we follow the guidelines set by the RIVM (Dutch National Institute for Public Health and the Environment) along with additional preventive measures. Our employees receive briefings and updates on a daily basis. Inntel Hotels always has a very high standard in regards to hygiene. On top of that we took additional measures.

Surfaces that are touched often are cleaned more frequently. This includes door handles, elevator buttons, revolving doors and the furniture in the restaurants.
Stickers on the floor indicate the direction in which to walk and the places where you can wait.
In public areas dispensers with disinfectant gel are available.
There are stricter protocols in regards to the hygiene in the room.
All reception desks are equipped with plexiglass panels.
Face masks are worn by all our employees.

Wellness facilities

The Wellness centres, Life Fitness Gyms and swimming pools are open. Please make your reservation at the front desk.

If you wish to have a moment of relaxation, we recommend the wellness rooms at Inntel Hotels. These rooms are equipped with a whirlpool and/or private sauna so you can have a tranquil wellness moment for yourself.

Would you like more information about our Spa and Wellness rooms, read all about them in our online article, ‘The best wellness rooms of Inntel Hotels‘.

View our house rules:

WELLNESS FITNESS

Your stay

We are happy to welcome you (at an appropriate distance) in our hotels. Please note that additional house rules are in place to ensure a safe stay for you and other guests. All general guidelines set by the Dutch government always apply at our hotels.

Breakfast is served in the restaurant.
It is only possible to use contactless payment methods.
There is a limit of 2 people per room.
Only 2 people at a time are allowed in the elevator.
Wearing a face mask in covered public areas is mandatory in The Netherlands. We appreciate it when our guests also wear a face mask in all public areas. When seated at a table in the restaurant or in the hotel room the face mask can be removed.
For your and our safety we have to limit external contact moments. Therefore delivery services such as Thuisbezorgd, Uber Eats and Deliveroo are currently not allowed.

The minibar is empty. You will find vending machines with a selection of drinks and bites in our hotels. You are also free to bring your own drinks and bites.

The house rules are available in our hotels and they can be viewed online.

HOUSE RULES

Restaurants

The restaurants of Inntel Hotels are open. For a pleasant and safe visit, we kindly ask you to make a reservation and the maximum amount of guests at one table depends on government regulations. Our employees will wear gloves and will serve your meal at the appropriate distance.

Terraces

Several hotels have an outdoor terrace that is open on set times*. The hotel can inform you if the terrace is open for all visitors or exclusively for hotel guests.

*please note: the Dutch weather can be unpredictable, and terraces will be closed during rainy days.

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Meetings & Events

Gatherings are currently prohibited till the 19th of January. Our Meeting facilities are set to welcome you back when possible. Our Meetings & Events team is ready to digitally meet you to discuss all the possibilities. We’ve adjusted all our event spaces in accordance to the new 1.5-meter society. All walking routes are one-way and we work together with trusted partners for hybrid event solutions. We strictly follow the government regulations.

Your guests. We ask all our clients to work with online reservations. This way we can safeguard the maximum number of guests that can safely visit our location. There is a set time for the start and finish of your event. It is also possible to organise an event successive sessions.

Smart set-up of the locations. Safely receiving and guiding your guests through the location is possible through different methods. With the help of floor stickers the walking route can be shown. Keeping a safe distance from each other in the event location is possible using pickets or stylish room dividers.

Food and drinks. We can serve your food and beverages or we can work with several grab & go solutions. Our chefs are happy to provide you with a menu and way of serving that meets all your wishes and needs.

Preparation. Preparation is key. Carefully coordinating timeframes of potential suppliers is of the utmost importance. Furthermore we can provide you with the necessary information for your guests. There are floorplans available with the room layout and walking routes. We also have information regarding parking and house rules.

Broadcasting. Would you like your guests to be able to attend your event digitally? This is possible with a live broadcast. It might be that your event is only accessible through the web. In that case we’re happy to advise you regarding an inspiring broadcasting location. For example, our Meetings and Events rooms in Utrecht and Rotterdam offer an amazing panoramic view over the city.

FAQ

We understand that there are questions and insecurities due to the exceptional circumstances around COVID-19. We’re happy to inform you regarding our protocols and we will answer the frequently asked questions regarding hygiene and cancellations.

Hygiene

What measures are being taken for food preparation?
We always follow strict hygiene protocols when preparing food. Protocols and rules set by the Koninklijke Horeca Nederland (KHN) are followed. When the KHN sets additional protocols, we will adjust our way of working accordingly.

Is contamination through suppliers possible?
The chance of infection through supplied goods or money is very slim. Employees who accept deliveries and money wash their hands every 15 minutes to take every precaution possible.

Do Inntel Hotels employees wear masks?
Our colleagues that work in operations and/or are in direct contact with guests wear plastic mouth masks. We have chosen a transparent mask to be considerate of our hearing-impaired guests and to be able to give everyone a friendly smile.

Changing or cancelling your reservations
What is a flexible rate at Inntel Hotels?
Are you planning to book an overnight stay, but are you having some insecurities with regards to the developments around the Corona virus? Choose a room with a flexible rate. This boking can be altered or cancelled till the day before arrival.

I booked through a booking site, can you change my reservation?
We can not make any changes or alterations in your booking, because it is handled by the organisation where you made the reservation. We kindly request you to contact the agency where you booked for information regarding your reservation or the cancellation policy.

When do we speak of a travel restriction?
When the ministry of foreign affairs issues a code red for a specific place or region, we speak of a travel restriction. When there is a person with corona in a city or country this doesn’t immediately result in a travel restriction. The government decides per city or region if travel restrictions are necessary to prevent further contamination. In The Netherland there are several measure taken by the government. You can find those under the heading “Regulations set by the government”.

Regulations set by the government

Please visit the website of the RIVM for all the most recent updates regarding the COVID-19 situation in The Netherlands. For complete and current information of the precautions taken in the Netherlands be sure to visit the website of the national government.

Summary of the measures in The Netherlands
To prevent the further spreading of the Coronavirus in The Netherlands several preventive measures are applicable. A brief summary:

Keep a distance of 1.5 meters.
Stay home if you can.
Wash your hand regularly.
Do you have a cold? Stay at home.
Are you feeling short of breath and/or do you have a fever? Then everyone in the house needs to stay at home. Do you have COVID-19? Then you and your roommates have to stay at home and will receive instructions from the RIVM (national government).
Of course you always have to: cough and sneeze in the inside of your elbow, use paper tissues and throw them away immediately.
It is mandatory to wear a face mask in public areas.

Public facilities:

All shops are open. Please note that a maximum number of people is allowed to enter, which is calculated on the surface area (1 person per 25m2).
Selling and public consumption of alcohol is not allowed after 22.00h. When you’re a hotel guest you are allowed to consume alcohol in your hotel room.
In public transportation the wearing of a (non-medical) mask is mandatory. If possible travel outside of the rush hour.
In indoor public areas, such as supermarkets, shops, and museums it is mandatory to wear a mouth mask.

We always advise you to view the current information prior to your visit. The relaxation of the intelligent lockdown is with reservation.