A safe and pleasant overnight stay
Safety measures during COVID-19
Safety measures during COVID-19
At Inntel Hotels the safety and well-being of our employees and guests is of the highest importance. We would like to inform you about the adjustments and preventative measures taken in our hotels. So you can feel comfortable about staying with us.
Inntel Hotels is the first hotel group in The Netherlands to receive the quality mark from certification company Kiwa for the preventive measures taken against Covid-19. With this quality mark Inntel Hotels can prove they took all necessary steps against the spreading of the corona-virus.
If you want additional information please feel free to contact us. You can reach us by email, phone and through the contact page on the specific hotel’s website.
Our familiar hospitable welcome within an adjusted environment. Within Inntel Hotels we follow the guidelines set by the RIVM (Dutch National Institute for Public Health and the Environment) along with additional preventive measures. Our employees receive briefings and updates on a daily basis. Inntel Hotels always has a very high standard in regards to hygiene. On top of that we took additional measures.
In all hotels the wellness centre, the Life Fitness Gyms and swimming pools are closed till the 9th of February.
If you wish to have a moment of relaxation, we recommend the wellness rooms at Inntel Hotels. These rooms are equipped with a whirlpool and/or private sauna so you can have a tranquil wellness moment for yourself.
Would you like more information about our Spa and Wellness rooms, read all about them in our online article, ‘The best wellness rooms of Inntel Hotels‘.
View our house rules:
We are happy to welcome you (at an appropriate distance) in our hotels. Please note that additional house rules are in place to ensure a safe stay for you and other guests. All general guidelines set by the Dutch government always apply at our hotels.
The minibar is empty. You will find vending machines with a selection of drinks and bites in our hotels. You are also free to bring your own drinks and bites.
The house rules are available in our hotels and they can be viewed online.
The restaurants of Inntel Hotels are closed. Food and beverages are available through take-away. This way you can still enjoy a tasty breakfast in bed.
You can pick up your breakfast box at the pick-up point between 7:00 en 10:00h. To prevent lines you are asked to reserve your pick-up time at check-in.
Order your favourite meals to pick-up for lunch and dinner. You will receive the menu at check-in or you will find one in your room. Ordering is possible till 20:00h.
Our employees will wear gloves and will serve your meal at the appropriate distance.
Gatherings are currently prohibited till the 19th of January. Our Meeting facilities are set to welcome you back when possible. Our Meetings & Events team is ready to digitally meet you to discuss all the possibilities. We’ve adjusted all our event spaces in accordance to the new 1.5-meter society. All walking routes are one-way and we work together with trusted partners for hybrid event solutions. We strictly follow the government regulations.
Your guests. We ask all our clients to work with online reservations. This way we can safeguard the maximum number of guests that can safely visit our location. There is a set time for the start and finish of your event. It is also possible to organise an event successive sessions.
Smart set-up of the locations. Safely receiving and guiding your guests through the location is possible through different methods. With the help of floor stickers the walking route can be shown. Keeping a safe distance from each other in the event location is possible using pickets or stylish room dividers.
Food and drinks. We can serve your food and beverages or we can work with several grab & go solutions. Our chefs are happy to provide you with a menu and way of serving that meets all your wishes and needs.
Preparation. Preparation is key. Carefully coordinating timeframes of potential suppliers is of the utmost importance. Furthermore we can provide you with the necessary information for your guests. There are floorplans available with the room layout and walking routes. We also have information regarding parking and house rules.
Broadcasting. Would you like your guests to be able to attend your event digitally? This is possible with a live broadcast. It might be that your event is only accessible through the web. In that case we’re happy to advise you regarding an inspiring broadcasting location. For example, our Meetings and Events rooms in Utrecht and Rotterdam offer an amazing panoramic view over the city.
We understand that there are questions and insecurities due to the exceptional circumstances around COVID-19. We’re happy to inform you regarding our protocols and we will answer the frequently asked questions regarding hygiene and cancellations.
Hygiene
What measures are being taken for food preparation?
We always follow strict hygiene protocols when preparing food. Protocols and rules set by the Koninklijke Horeca Nederland (KHN) are followed. When the KHN sets additional protocols, we will adjust our way of working accordingly.
Is contamination through suppliers possible?
The chance of infection through supplied goods or money is very slim. Employees who accept deliveries and money wash their hands every 15 minutes to take every precaution possible.
Do Inntel Hotels employees wear masks?
Our colleagues that work in operations and/or are in direct contact with guests wear plastic mouth masks. We have chosen a transparent mask to be considerate of our hearing-impaired guests and to be able to give everyone a friendly smile.
Changing or cancelling your reservations
What is a flexible rate at Inntel Hotels?
Are you planning to book an overnight stay, but are you having some insecurities with regards to the developments around the Corona virus? Choose a room with a flexible rate. This boking can be altered or cancelled till the day before arrival.
I booked through a booking site, can you change my reservation?
We can not make any changes or alterations in your booking, because it is handled by the organisation where you made the reservation. We kindly request you to contact the agency where you booked for information regarding your reservation or the cancellation policy.
When do we speak of a travel restriction?
When the ministry of foreign affairs issues a code red for a specific place or region, we speak of a travel restriction. When there is a person with corona in a city or country this doesn’t immediately result in a travel restriction. The government decides per city or region if travel restrictions are necessary to prevent further contamination. In The Netherland there are several measure taken by the government. You can find those under the heading “Regulations set by the government”.
Please visit the website of the RIVM for all the most recent updates regarding the COVID-19 situation in The Netherlands. For complete and current information of the precautions taken in the Netherlands be sure to visit the website of the national government.
Summary of the measures in The Netherlands
To prevent the further spreading of the Coronavirus in The Netherlands several preventive measures are applicable. A brief summary:
Public facilities:
We always advise you to view the current information prior to your visit. The relaxation of the intelligent lockdown is with reservation.
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Inntel Hotels understands the value of influencer marketing.
We like to provide our guests with the You’ll be surprised effect with sincere personal attention, excellent service and quality.
When we work with influencers we’re curious of how you will surprise us!
Inntel Hotels begrijpt de meerwaarde van influencer marketing. Wij bieden onze gasten het You’ll be surprised effect door oprechte persoonlijke aandacht, excellente service en kwaliteit.
Wanneer wij werken met influencers zijn wij erg benieuwd hoe jij ons verrast!